Get in Touch

Contact Us

We’re made up of real people — not automated systems. Whatever your question, our team is here to help. Choose the channel that works best for you.

Contact Channels

Live Chat

The fastest way to reach us. Available Monday to Friday, 9 AM–7 PM EST. Real-time response from our team.

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Email

For detailed questions, order issues, or anything requiring documentation. We respond within 24 hours, Monday to Saturday.

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Phone

Speak directly with a member of our team. Available Monday to Friday, 10 AM–6 PM EST.

Phone number coming soon

Virtual Consultation

Book a free 30–45 minute video consultation — diamond selection, ring styles, sizing, custom design, or any question you have.

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Boston Showroom

Opening 2026. In-person appointments by arrangement.

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Response Times

Live Chat	Mon–Fri, 9 AM–7 PM EST — Real-time response
Email	Mon–Sat, 9 AM–6 PM EST — Within 24 hours
Phone	Mon–Fri, 10 AM–6 PM EST — Same day response
Virtual Consultation	Mon–Sat, by appointment — Book via Calendly
Boston Showroom	Opening 2026 — Join waitlist for updates

Prefer to Talk?

Book a free virtual consultation with our diamond expert. We’ll walk you through every detail — shapes, settings, metals, and custom options — at a time that works for you.

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Looking for Quick Answers?

Visit our FAQ page for instant answers on diamonds, orders, shipping, returns, and more.

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