Terms of Service
These terms govern your use of rauldiamonds.com and any purchases made through our store. Please read them carefully.
Last Updated: April 2026
Acceptance of Terms
By accessing or purchasing from rauldiamonds.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.
We reserve the right to update these terms at any time. Continued use of the website after changes constitutes acceptance of the revised terms.
Products & Orders
- All products are subject to availability
- Product images are for illustrative purposes — slight variations may occur due to screen settings
- We reserve the right to cancel orders due to pricing errors (full refund provided)
- Custom and engraved orders are non-cancellable once production begins
- Every center diamond is IGI certified
Read more about our IGI reports.
Pricing & Payment
- All prices are listed in USD
- We accept Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay
- Shop Pay Installments are available at checkout, subject to eligibility
- All payments are SSL encrypted via Shopify Payments
- Price Match Guarantee on identical IGI diamonds
Read more about our price match guarantee.
Shipping & Delivery
- Free insured shipping on all US orders via DHL / FedEx
- Made-to-order: 2–3 weeks production + 2–5 business days delivery
- Risk transfers upon delivery confirmation
- We are not responsible for courier delays
Read more about our shipping policy.
Returns & Exchanges
- 30-day return window from delivery date
- Items must be unworn and in original packaging
- Custom/engraved pieces are non-returnable unless defective
- Refunds processed in 5–7 business days
- Email support@rauldiamonds.com to initiate return
Read more about our returns policy.
Lifetime Warranty
- Lifetime warranty on manufacturing defects
- Does not cover accidental damage, loss, theft, or wear
- Third-party resizing voids warranty
- Contact us before any repair or adjustment
Read more about our warranty policy.
Intellectual Property
All content on rauldiamonds.com — including images, copy, logos, and design — is the property of Raul Diamonds LLC. Unauthorized reproduction is strictly prohibited.
Limitation of Liability
Raul Diamonds LLC shall not be liable for any indirect or consequential damages arising from use of our website or products. Liability is limited to the value of your order.
Questions About This Policy?
Email: support@rauldiamonds.com
Response within 24 hours, Monday – Friday
Need more help? Visit our
Contact Us page.