Shipping Policy
Shipping & Delivery
Every Raul Diamond ships free across the USA — fully insured, signature-required, and tracked from our workshop to your door. Here is everything you need to know.
Free Insured Shipping
On every US order. No minimum. No exceptions.
On every US order. No minimum. No exceptions.
Fully Insured
Every shipment insured for its complete purchase value.
Every shipment insured for its complete purchase value.
Signature Required
For your security, every delivery requires a signature.
For your security, every delivery requires a signature.
Dispatch Times
| Order Type | Dispatch Time | Delivery After Dispatch |
|---|---|---|
| Ready to Ship | 3–5 business days | 2–5 business days |
| Made to Order | 10–12 business days | 2–5 business days |
| Custom Design | 10–14 business days after approval | 2–5 business days |
All times are estimates. During peak periods (Valentine’s Day, Christmas, Mother’s Day), allow an additional 2–3 business days.
Shipping Policy
Carrier
All orders ship via DHL or FedEx worldwide courier networks.
Insurance
Every shipment is fully insured for its complete value.
Tracking
Tracking is sent as soon as your order is dispatched.
Signature Requirement
All deliveries require a signature for security.
Packaging
Secure branded packaging designed for protection and luxury unboxing.
Address Changes
Must be requested before dispatch.
Damaged or Lost Orders
Report within 48 hours with photos for resolution.
International Shipping
Currently USA only. International coming soon.