We’re here for you.
Questions about a diamond, an order or a design? Reach our team the way that suits you best.
Five ways to talk to our team.
Live chat
Instant answers from our concierge, any time. A diamond specialist joins the chat whenever you need one.
Video consultation
A free 30-minute call on Zoom or Google Meet, Monday to Saturday, by appointment.
Book a timeHelp center
Instant answers on orders, shipping, returns, sizing and certification.
Visit the help centerWrite to us.
Tell us what you need, and include your order number if you have one. A member of our team reads every message.
Popular help topics.
About contacting us.
How quickly do you reply?
We reply to every email within 24 hours, Monday to Saturday. Live chat is the fastest: our concierge answers instantly, and a specialist joins whenever you ask.
Can I visit the Raul Studio?
Yes, by appointment only. The Raul Studio is at 100 June St, #2R, Worcester, MA 01602. Book your visit.
Where is my order?
Use Track my order with your order number, or reply to your shipping email and we’ll check for you.
Prefer to talk it through?
Book a free 30-minute consultation with our diamond team, by video or phone.