A lifetime warranty, on every piece.
We craft every piece to last, and we stand behind it for life against manufacturing defects.
What your warranty covers.
Covered for life
- Prong problems and re-tipping
- A stone that loosens or falls out because of a setting defect
- Structural faults in the band or setting
- Manufacturing faults in the metal
Not covered
- Normal wear, such as scratches and dulling
- Accidental damage, such as bending or impact
- Loss or theft
- Damage from chemicals or improper care
- Damage from third-party resizing
Three steps.
Contact us
Email your order number and clear photos of the issue to support@rauldiamonds.com.
Assessment
We reply within 24 hours. If approved, we send a prepaid label.
Repair
We repair or replace your piece at no cost, usually within 7–14 business days, with shipping both ways covered.
About the warranty.
What does the lifetime warranty cover?
All manufacturing defects, for life: prong problems and re-tipping, a stone that loosens or falls out because of a setting defect, and structural faults in the band or setting. Approved repairs are free, with shipping covered both ways. Read the warranty.
What isn’t covered?
Normal wear such as scratches, accidental damage such as bending or impact, loss or theft, damage from chemicals or improper care, and damage from third-party resizing.
How do I make a warranty claim?
Email your order number and clear photos of the issue. We reply within 24 hours. Repairs usually take 7–14 business days.
Do I need to register my warranty?
No. Your warranty starts automatically on delivery. Keep your order confirmation and diamond report as proof of purchase.
Should I insure my ring?
We recommend it. Our warranty covers manufacturing defects, not loss, theft or accidents. Your diamond report and order confirmation make insuring your ring straightforward.
How do I keep my ring sparkling?
Soak it in warm water with a drop of mild soap, brush gently with a soft toothbrush, rinse and pat dry. Take it off for the gym, cleaning and swimming, and store it on its own so it doesn’t scratch other pieces.
Need to make a claim?
Email our team with your order number and photos of the issue.