How can we help?

Every piece is made to order. Crafting takes 2–3 weeks, and delivery takes 2–5 business days after dispatch. Custom designs take 2–3 weeks from the day you approve your design.

Around Valentine’s Day, Mother’s Day and the winter holidays, please allow 2–3 extra business days.

Tell us your date before you order, by email or in a free consultation, and we’ll confirm the timeline with you. We recommend ordering at least four weeks before the day.

Yes, within 24 hours of ordering, before production begins. Email support@rauldiamonds.com with your order number. Once production starts, changes may not be possible.

You receive a tracking email with your DHL or FedEx number as soon as your order ships. You can also use Track my order at any time.

Not yet. We currently deliver within the United States only.

Yes. Every US order ships free, with no minimum, via DHL or FedEx with tracking.

Yes. Every shipment is insured for its full purchase value, and a signature is required on delivery.

Photograph the packaging and the piece, and email us within 48 hours of delivery. Please keep the original packaging. Once confirmed, we replace your order at no cost.

Yes, before your order ships. Email us your order number and the new address. After dispatch, we can’t redirect the parcel, but we’ll help however we can.

You can return or exchange eligible pieces within 30 days of delivery. Items must be unworn and unaltered, in their original packaging, with the IGI report if your piece came with one. We send you a prepaid return label. Read the full returns policy.

Custom-designed, engraved and resized pieces are made or altered just for you, so we can’t accept them back unless they arrive with a manufacturing defect.

Email support@rauldiamonds.com with your order number. We reply within 24 hours with a prepaid label and instructions.

We issue your refund within 5–7 business days after we receive and inspect your return. Your bank may take another 2–5 business days to show it.

Yes. Contact us within 30 days of delivery and we’ll arrange it. Any price difference is adjusted.

Every Raul ring includes one complimentary resize within 60 days of delivery, with shipping covered both ways. Resizing usually takes 7–14 business days. After 60 days, resizing is available for a standard fee. See the resizing policy.

Place a ring that fits on our printable size guide, or wrap a strip of paper around the base of your finger, mark where it overlaps and measure it in millimeters. Measure in the evening, when fingers are at their largest.

Borrow a ring she already wears on that finger and match it on our size guide, or order your best estimate. Your free resize within 60 days takes the pressure off.

Yes. Wider bands sit more snugly. For bands wider than 6 mm, we suggest going up half a size.

Most rings can go up or down 1–2 sizes. Eternity bands and rings with stones all the way around have limited options, and we’ll advise you before any work. Please don’t resize your ring elsewhere: third-party resizing voids the warranty on the resized part.

Yes. Every Raul center diamond ships with its original IGI grading report, at no extra cost. The report lists the shape, carat weight, cut, color and clarity, and confirms the diamond is laboratory-grown.

Yes. Enter the report number on the IGI website to see the full grading details. How to read your IGI report.

Our center diamonds are Excellent or Ideal cut, E–F color and VVS1–VVS2 clarity. Each product page shows the exact grades.

Yes. A lab-grown diamond is pure carbon with the same crystal structure, hardness and sparkle as a mined diamond. IGI grades them on the same scales as mined diamonds. Only the origin is different.

A gem lab with specialist equipment can identify a lab-grown diamond, and your report states its origin. We’re always open about it.

There is no mining, the supply chain is shorter, and we sell directly to you. A Raul diamond typically costs 50–70% less than a mined diamond of the same grade.

Both are independent grading laboratories trusted by jewelers, insurers and appraisers. IGI grades a large share of the world’s lab-grown diamonds. GIA, founded in 1931, created the modern 4Cs grading system. Compare IGI and GIA.

All manufacturing defects, for life: prong problems and re-tipping, a stone that loosens or falls out because of a setting defect, and structural faults in the band or setting. Approved repairs are free, with shipping covered both ways. Read the warranty.

Normal wear such as scratches, accidental damage such as bending or impact, loss or theft, damage from chemicals or improper care, and damage from third-party resizing.

Email your order number and clear photos of the issue. We reply within 24 hours. Repairs usually take 7–14 business days.

No. Your warranty starts automatically on delivery. Keep your order confirmation and diamond report as proof of purchase.

We recommend it. Our warranty covers manufacturing defects, not loss, theft or accidents. Your diamond report and order confirmation make insuring your ring straightforward.

Soak it in warm water with a drop of mild soap, brush gently with a soft toothbrush, rinse and pat dry. Take it off for the gym, cleaning and swimming, and store it on its own so it doesn’t scratch other pieces.

Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay. Payments are processed securely by Shopify, and we never store your card details.

Yes. Choose Shop Pay Installments at checkout to split your purchase into payments, subject to eligibility and approval.

If you find an identical IGI certified diamond (same shape, carat, cut, color and clarity) at a lower verified price from an authorized retailer, we match it. Email us the link or quote. Auction sites, clearance sales and unverified sellers are excluded.

No. The price you see includes free insured shipping. Sales tax, where it applies, is calculated from your delivery address and shown before you pay.

Enter it in the discount field at checkout before you pay. One code per order. If a code doesn’t work, email us and we’ll sort it out.

Yes. Choose the diamond shape and carat, 14K or 18K yellow, white or rose gold, and the setting style. Book a free consultation to explore every option with our team.

Yes. Share a photo, sketch or inspiration board. We create a 3D render for you to approve before anything is made. Custom pieces take 2–3 weeks after approval.

Yes. Engraving is free on most rings, up to 20 characters. Please double-check the text, as engraved pieces can’t be returned unless defective.

Yes. The Raul Studio at 100 June St, #2R, Worcester, MA 01602 is open by appointment only. Book your visit.

A relaxed video call on Zoom or Google Meet, or a phone call if you prefer, Monday to Saturday by appointment. We talk through shape, size, metal and budget. It’s free, with no obligation, and your partner is welcome to join.

Email support@rauldiamonds.com (we reply within 24 hours, Monday to Saturday) or call +1 (774) 670-2167, Monday to Friday, 10 AM–6 PM ET.