Returns and exchanges, made simple.
If your piece isn’t quite right, return or exchange it within 30 days of delivery, with a prepaid label from us.
What you can return.
Eligible
- Returned within 30 days of delivery
- Unworn and unaltered
- In the original Raul packaging
- With its IGI report, if your piece came with one
Not eligible
- Custom-designed pieces, unless defective
- Engraved pieces, unless defective
- Resized pieces, unless defective
- Returns after the 30-day window
Three simple steps.
Email us
Send your order number to support@rauldiamonds.com.
Ship it back
We reply within 24 hours with a prepaid label and instructions.
Get your refund
We refund your original payment method within 5–7 business days of receiving your return. Your bank may take 2–5 more.
About returns.
What is your return policy?
You can return or exchange eligible pieces within 30 days of delivery. Items must be unworn and unaltered, in their original packaging, with the IGI report if your piece came with one. We send you a prepaid return label. Read the full returns policy.
Which pieces can’t be returned?
Custom-designed, engraved and resized pieces are made or altered just for you, so we can’t accept them back unless they arrive with a manufacturing defect.
How do I start a return or exchange?
Email support@rauldiamonds.com with your order number. We reply within 24 hours with a prepaid label and instructions.
How long does a refund take?
We issue your refund within 5–7 business days after we receive and inspect your return. Your bank may take another 2–5 business days to show it.
Can I exchange for a different size, style or metal?
Yes. Contact us within 30 days of delivery and we’ll arrange it. Any price difference is adjusted.
Need help with a return?
Email our team with your order number, and we’ll take care of everything.