Privacy Policy
Your privacy matters to us. Here is exactly how we handle your information — clearly, honestly, and without fine print.
Last Updated: April 2026
What Information We Collect
We collect information you provide directly to us, including:
- Personal details: Name, email address, phone number, shipping and billing address
- Payment information: Processed securely via Shopify Payments — we never store card details
- Order information: Products purchased, order history, customization preferences
- Communication data: Messages sent via contact form, email, or live chat
- Device & usage data: IP address, browser type, pages visited (via cookies)
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your questions and support requests
- Send promotional emails (only if you opt in — unsubscribe anytime)
- Improve our website, products, and customer experience
- Comply with legal obligations
We never sell your personal data to third parties.
Who We Share Your Information With
| Shopify | E-commerce platform & payment processing |
| DHL / FedEx | Order shipping and delivery |
| Klaviyo | Email marketing (opt-in only) |
| Google Analytics | Website analytics |
| Calendly | Virtual consultation booking |
All partners are bound by their own privacy policies and applicable data protection laws.
Cookies & Tracking Technologies
- Keep your shopping cart active
- Remember your preferences
- Analyze website traffic and performance
- Deliver relevant advertising (if applicable)
You can manage cookie preferences via your browser or our
Cookie Preferences.
How We Protect Your Data
- All transactions are SSL encrypted (HTTPS)
- Payment data is processed via Shopify’s PCI-compliant infrastructure
- We never store full credit card numbers
- Access to personal data is restricted to authorized team members only
Your Rights
- Access the personal data we hold about you
- Correct any inaccurate information
- Delete your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
- Data portability — request a copy of your data
To exercise any of these rights, email us at
support@rauldiamonds.com.
Questions About This Policy?
📧 Email: support@rauldiamonds.com
⏱️ Response within 24 hours, Monday – Friday
Need more help? Visit our
Contact Us page.